what is BPO | job roles & salary in India?
what is BPO?
The BPO industry is a global phenomenon, with the potential to create jobs for millions of people who are not able to find work in other sectors. The BPO industry has grown from $6 billion in 2002 to $150 billion in 2016
BPO is a business processes outsourcing which is the process of transferring a company's process and tasks to an outside organization. the outsourced services can be anything from customer service, IT support, and software development
job opportunities in BPO
BPO offers many job opportunities in India and abroad. There are many jobs available in BPO such as call center agents, software developers, technical support agents, etc.
Top BPO in India
Tata consultancy services(TCS), Infosys Limited, Wipro Limited, cognizant technology solutions corporation, HCL technologies, and Tech Mahindra.
Types of jobs in BPO
customer service representative (CSR), account payable check, Data collector, customer care specialists, Telemarketer, and sales executive
Salary in BPO
BPO job salary in India with less than 1 year of experience ranges from 0.1lakhs to 3.3lakhs with an average annual salary of 1.5lakhs
BPO executive salary- 1.6 lakhs /annum
BPO associate salary-2.0 lakhs/annum
Data entry job salary-1.2 lakhs/annum
BPO information processing specialist salary-2.4 lakhs/annum
BPO analyst salary-2.3 lakhs/annum
Educational qualification
for a voice process, the basic educational qualification is 10+2. but for a non-voice process, companies prefer hiring candidates who have completed their education. B.com or technical degree is preferable as these professionals handle finance, human resources, sales, accounting, and purchase matters
Inbound process:
employees in an inbound process handle all incoming calls to answer their queries or troubleshoot their problems. theses employees try to resolve complaints on the phone by raising a suitable ticket or complaint about the issue
Outbound process:
employees working in the outbound process have to call customers. pitch and sell the services or products of a particular company. for example, BPO employees working for a bank will call customers to sell their credit cards or insurance schemes,
Top skills in BPO
good communication skills
good listening skills
problem-solving skills
patience
understanding of product/services
Team management
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